2009 Senate Bill 190 ↩

House Roll Call 69: Passed

To revise consumer complaint provisions in the new <a href="http://www.michiganvotes.org/2006-HB-6456">state video service franchise system</a> law that substantially replaced the discretion of local governments in franchising video service providers, including through cable or phone lines. The bill would require a customer to first seek redress through a provider’s own dispute resolution process, and if this does not work out, specifies procedures for complaints filed with the state Public Service Commission, including a mediation process. The bill also specifies PSC procedures for disputes between providers and local governments, and disputes between providers.