2009 House Bill 4392 ↩

House Roll Call 115: Passed

To require a utility that shuts off the service of a customer age 65 or older who hasn’t paid his or her bills to contact the customer within three days and explain how to get the power or gas turned back on. If the utility makes a personal visit or leaves a written notice when the service is shut off, it would not have to contact the customer a second time. Alternatively, instead of contacting the customer, a utility could make a documented referral to a social service or government agency within three business days of the shutoff.